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ImageEn and PaperStream IP

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swestner

17 Posts

Posted - Dec 12 2013 : 01:56:14

Hello,

we use ImageEn 5.0.5 to scan via TWAIN. In the past our customers use the Fujitsu 6130 which works without problems.

Fujitsu discontinued the 6130 and replace it with the 7160 which delivers the PaperStream IP-Software for scanning.

When we start the scan in our app the app closes without any message after scanning the first page - no access violation, no error, nothing, just close.

What can we do to track down the problem?

Greetings

Stefan Westner

Fujitsu

USA
1 Posts

Posted - Mar 10 2014 : 10:44:55

Hello,

Thank you for taking the time to post this issue. We wanted to make sure that have installed the 32 bit version of PaperStream IP TWAIN. We are currently on version 1.7 which can be downloaded at http://www.fujitsu.com/us/services/computing/peripherals/scanners/support/paperstream-ip-software.html

Please report any issues you have to our technical support department at 800 626-4686 or email tsupport@us.fujitsu.com. We are contacting ImageEn directly as well.

Best regards,

Arisa
Fujitsu Computer Products of America
http://us.fujitsu.com/fcpa

swestner

17 Posts

Posted - Mar 10 2014 : 14:12:22

Hello,

we already solved the problem.

In the TfamScanner.ScanAcquireBitmap(Sender: TObject; ABitmap: TIEBitmap; var Handled: Boolean);

we did a
begin
io:=TImageEnIO.Create(nil);
try
(Sender as TImageEnMIO).TWainParams.GetFromScanner;

With the old TWAIN-Drivers of the 6xxx-series tghis works fine but with Paperstream this causes the paperstream-software to hang.

We removed the line and all works now.

Greetings

Stefan

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