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AlexS
USA
9 Posts |
 Posted - Mar 18 2024 : 09:31:37
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Hello Guys,
Sorry for so basic question. How to get updates? The site point on form, which I did a few times. Please let me know what is suggested procedure, so I can do it correctly.
Thanks!
Alex. |
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xequte
38608 Posts |
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AlexS
USA
9 Posts |
Posted - Mar 18 2024 : 22:39:32
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Hi Nigel,
Thanks for reply. OK, sure, just did it. May I ask, is it automated or manual process? I mean sending response to request?
Thanks,
Alex |
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xequte
38608 Posts |
Posted - Mar 19 2024 : 22:24:52
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Hi Alex
If the email address, product and eligibility matches our order database, then it is automated. Otherwise it falls back to manual lookup.
Nigel
Xequte Software
www.imageen.com
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AlexS
USA
9 Posts |
Posted - Mar 19 2024 : 22:46:26
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Hi Nigel,
Thanks for response. Looks like there is some "misconnectio". I use same email for purchase, this forum, and purchase. For some reason no automated same as manual response. Could you please ask your team member who taking care about to take a look?
Thanks,
Alex. |
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xequte
38608 Posts |
Posted - Mar 19 2024 : 23:39:33
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Hi Alex
Sorry to hear that. I wasn't able to find any messages from you (even in Spam), which is strange  .
Anyway, I've just sent your details. Let me know if you have any further issues.
Nigel
Xequte Software
www.imageen.com
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AlexS
USA
9 Posts |
Posted - Mar 20 2024 : 09:01:51
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Hi Nigel,
Thank you, got an email from your side. Much appreciated.
Let me know if you want me to test the form again. Just trying to help.
Thanks,
Alex
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xequte
38608 Posts |
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